This Privacy Policy (hereinafter: "Policy") governs the manner in which the company BELGRADE BUSINESS SERVICES d.o.o. Beograd, with its registered office at Đure Jakšića 1 (hereinafter: "Company", "we", "us", or "our"), as the data controller, collects, uses, maintains, and processes personal data of users when using the website and the services it provides.
By using our website, sending inquiries, or using our services, you confirm that you are familiar with this Privacy Policy.
Before using the website, we advise you to carefully read this Policy to be informed about how we handle your personal data.
What Data We Collect
We may collect the following types of personal data:
- first and last name
- phone number
- e-mail address
- company name and business information
- data necessary for booking or contracting services
- billing and payment information
- information about website usage
- technical data about the device and internet connection
- location data, when necessary or when the user provides consent
In addition to the above, we may collect anonymous and aggregate data for the purpose of analyzing website usage and improving our services.
How We Collect Data
We may collect your data:
- directly from you, when you fill out a contact form, send an inquiry, or use our services
- automatically, through cookies and similar technologies
- through website analytics, such as traffic statistics tools
- via communication by e-mail, telephone, or social networks
Purpose of Data Processing
We process your data to:
- respond to your inquiries
- enable the booking and utilization of services
- prepare offers, contracts, and invoices
- improve service quality and user experience
- send notifications about news, benefits, and promotional activities, when an appropriate legal basis exists
- fulfill legal and regulatory obligations
- protect the security of the website, premises, and business
Legal Basis for Processing
Personal data is processed:
- for the performance of a contract or to take steps at the request of the user prior to entering into a contract
- to comply with the legal obligations of the data controller
- based on the legitimate interest of the data controller, provided that such interests do not override the rights and freedoms of the data subject
- based on user consent, when consent is required in accordance with applicable regulations
Data Sharing with Third Parties
We do not sell or rent your data to third parties.
Data may be accessible to third parties exclusively:
- when necessary to provide the service
- to providers of technical support, hosting, accounting, or other business services
- when required by law or a competent state authority
- when we have your consent
All third parties processing data on our behalf are required to apply appropriate personal data protection measures.
Data Transfer
Certain technical and analytical service providers may process data outside the Republic of Serbia or the European Economic Area, applying appropriate protection measures in accordance with applicable regulations.
Data Security
We implement appropriate technical, organizational, and administrative measures to protect data from unauthorized access, loss, misuse, alteration, or unauthorized disclosure.
Your Rights
In accordance with applicable personal data protection regulations, you have the right to:
- request information on whether we process your data
- gain access to your data
- request the correction of inaccurate or incomplete data
- request the deletion of data, when legal conditions are met
- restrict data processing
- object to data processing
- request data portability, where applicable
- withdraw previously given consent for data processing
The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
The data subject has the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection if they believe that the data processing is being carried out contrary to applicable regulations.
Data Retention Period
We store personal data for as long as necessary to achieve the purpose for which it was collected, for the duration of the business relationship, and thereafter to the extent required by applicable regulations or the legitimate interests of the data controller.
Cookies and Analytics
Our website may use cookies and similar technologies for the proper functioning of the site, traffic analysis, and enhancement of the user experience.
Necessary cookies are used to enable basic website functionalities, while analytical and marketing cookies are used exclusively with the appropriate user consent, where applicable.
The user can manage cookie settings through their internet browser.
Changes to the Privacy Policy
We reserve the right to amend or supplement this Privacy Policy at any time to comply with legal changes, business improvements, or changes in the way services are provided.
All changes take effect on the day of their publication on the website.
Applicable Law
This Privacy Policy is governed by the regulations of the Republic of Serbia regulating personal data protection, as well as other relevant regulations, where applicable.
Contact
For all questions regarding personal data protection, data processing, or exercising your rights, you can contact us via:
- E-mail: sales@bbh.rs
- Address: Strahinjića Bana 73, 11000 Belgrade, Serbia
- Phone: +381 62 32 87 62